Policies, Terms and Conditions
Parking & Checking In
Ample parking is available immediately behind ArtMed via the laneway which is accessed by the side streets to the north and south (Kerr Street and Tiffany Street). ArtMed offers 10 complimentary parking spots in the lot behind the building, and additional parking can be found on Woolwich across the street from our building at 381 Woolwich Street. For your safety, please cross Woolwich Street at the light at London Road or at Powell Street. Entrance to our Medical Clinic can be made through both the back door and the front door of the building. The reception area is found conveniently in the center of the clinic.
During COVID, we ask our patients to please text “ARRIVED” to 1-226-270-1620 upon their arrival in our parking lot. A staff member will then come and escort you from your car.
As of November 1st, 2020, for most treatments (excluding Botox & Xeomin), a $50 deposit (or Booking Fee) will be taken at the time of booking. Deposits/Booking Fees will be applied in full to the balance of your invoice for products and services and are refundable with a minimum of two business days cancellation notice. The balance owing for products and services will be due at the time of treatment.
Late Arrivals, Cancellations & Missed Appointments
To ensure optimal care and treatment experience, our care providers reserve the right to reschedule late arrivals of more than 15 minutes. ArtMed prides itself by running on schedule and late arrivals cannot be readily accommodated. ArtMed may retain booking fees deposits failing a timely arrival. ArtMed requires two business days (48 hrs) cancellation notice to return a deposit. Appointment confirmations will be made two business days prior to your scheduled appointment; additionally, text messages will be sent on the day of your appointment. Booking fee deposits are non-refundable if patients fail to show up to their scheduled appointment.
Methods of Payment & Exchanges
Product and treatment costs are disclosed at the time of consultation and will be clarified prior to treatment.
We accept cash, Debit, Visa, and MasterCard. We are committed to ensuring skin care satisfaction. Exchanges must be made in person at ArtMed. EnVy Pillows must be returned to the clinic as part of that return policy within 30 days.